I have 40 years of experience in continuous improvement, process improvement, lean implementation, and management/executive leadership of these initiatives in small and large companies in healthcare, manufacturing, aerospace, defense, space, and many services including hospitality, hotels, etc.

I am the author of the Process Maturity Model formulated after years of leading teams on Baldrige examinations of many different companies and organizations.

I’m available to consult but only as an adviser – “adviser” means that I prefer to take a look, make recommendations to management/leadership, keep my visits short, see if leadership can implement.



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